At FlowBella we maintain a very high level of quality assurance. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping.
Due to the nature of our products, all sales are final. Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our customers.
Depending on your circumstances, from time to time, we may exchange products or portions of a product under the following conditions:
- Requests must be made within 7 calendar days from the date of purchase.
- We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to law you cannot return human hair products that has been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and the law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring or rinsing, lifting, cutting the hair off the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
- Merchandise must be in its original condition. Any merchandise that is received without zip ties will be returned to the client without an exchange of product.
- Product must be exchanged for something of equal or greater value. No refunds will be permitted.